Terms and Conditions of Use
We operate as an Destination Management Company.
Within the scope of an intermediary service, this website provides the visitors with booking services. Through our website you can book a hotel room, an airport transfer, an excursion, events, group travels, meetings, conferences and exhibitions, or any other tailor made service and experience.
The use of our platform www.rhodiantours.com by our agents or distribution partners requires a separate contractual agreement and is not permitted without the prior written authorization of Rhodiantours.com.
1.2. Please read these terms carefully before you submit your booking to us. You accept these terms yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. You agree that your booking is strictly subject to these terms and that in relation to your reservation you completed with us you agree to be strictly bound by these terms and by any applicable terms of the other service providers (hotels, car rentals, planning companies etc).
2. Information about us and how to contact us
2.1 Who we are. This website www.rhodiantours.com (including text, logos, images, videos, software, products, services and other information contained in or presented on the website; all together the “Website“) is provided by Mitropoulos & co, G.P., under the Company name Rhodian Tours- DMC 255, Rodos – Lindos Ave., 85100, Rhodes. We are authorized by the Greek National Tourism Organization (EOT) with a registry Number ΜΗ.Τ.Ε: 1476E 000000 8300.
2.2 Our Services. We are offering destination management services such as bespoke touristic activities and sightseeing activities in Rhodes, travel arrangements and events in exclusive venues and locations. Further information on our services can be found on our website www.rhodiantours.com
2.3 How to contact us. You can contact us by telephoning us at GR +30 2241085332 – UK +44 20 33932052 or by writing to us at firstname.lastname@example.org during our office hours Monday to Friday from 9:00am to 6:00pm.
2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your booking.
2.5 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our Website
3.1.Our website is made available free of charge and only for your non-commercial use.
3.2. We do not guarantee that our website, or any content on it, will always be available or will be uninterrupted. Access to our website www.rhodiantours.com, is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our website without notice or liability. We will not be liable to you if for any reason our website is unavailable for a certain period of time or permanently. You also agree that we shall not be liable to you or to any third party for any modification, suspension, discontinuance or unavailability of the website or any products or services offered on the website.
3.3. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these general conditions of use and other applicable terms and conditions, and that they comply with them.
3.4. In order to make any service reservations you must be 18 years of age or over. By using the website, you confirm that you possess the legal authority to enter into the conditions of use for the website, including any collection of any payments, and any use of the website in accordance with our terms and conditions. You confirm that all information supplied by you in using the website is true and accurate to the best of your knowledge.
4. Our Contract with you
4.1 How to book our services. You can make an enquiry about our services through our website by sending us an email at email@example.com, by telephone GR +30 2241085332 – UK +44 20 33932052 and make all required applicable arrangements and payments. We will endeavour to respond with the most suitable suggestion or if we are unable to meet your requirements we will inform you accordingly and offer alternative services and/or provide you with further information.
4.2 How we will accept your booking. Our acceptance of your booking will take place as soon as payment is received on our Bank Account ……………………………………….. Then you will receive from us a confirmation email accepting your booking at which point a contract will come into existence between you and us. The booking confirmation we send you will include full booking details such as for example your booking number, the dates of your stay and every important related information regarding your reservation or any other request.
4.3 If we cannot proceed with your request. All reservations are subject to the availability of the requested service. If we are unable to accept your booking, we will inform you of this and will endeavour to offer you alternative options or services. We are entitled to reject any booking, and if we do so, we will inform you accordingly.
4.4 Correct details on the booking. It is your responsibility to check and ensure that all details you have given us are complete and accurate in order to proceed your request.
4.5 Services may be different from the pictures on our website: The images and photographs on our websites are for illustrative purposes only.
4.6. Changes/Amendments from you. If you wish to request a change to our services or your booking please contact us as soon as possible by sending us an email at firstname.lastname@example.org. We will let you know if the amendment of your reservation is possible but cannot guarantee that such request will be met. If it is possible we will let you know in writing about any changes to the price or further charges or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change. We have no obligation to agree or accept any of your requests for change. For cancellations please read our cancellation policy below.
4.7 Special requests. We will endeavour to do everything we can to help you if you have special requirements. Please inform us in writing about any special requirements before you finalize your booking. Although we will endeavour to meet any reasonable requests no guarantee can be given that any request will be met and we have no liability to you if they are not.
4.8 Our company rights to make changes. It may occasionally be necessary for us to make changes to our services or your booking and we reserve the right to make such changes. . If the change is minor we will try our best to notify you in advance but are not obliged to do so and no compensation is payable. Also, we may change the services to reflect changes in relevant legislation and statutory requirements or to implement minor technical adjustments and improvements.
4.9 More significant changes to the services. In addition, we may make more important changes to the services, but if we do so we will notify you as soon as possible and you may then contact us to end the contract and receive a full refund for services not yet provided, unless the changes are due to unusual or unforeseeable events or circumstances outside our control (wind, flood, earthquake etc). If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay if it is possible.
4.10. Furthermore, Our Company reserves the right to make non-essential changes to the program of excursions, day trips etc., if this is necessary due to unforeseeable or unavoidable conditions.
5. Suspension of services
If you do not proceed to any payment for the services at the time you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may (alternatively to our right to end the contract) suspend the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the services. We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments. We may suspend the services, not accept your booking or end the contract if we have reasonable belief that you may not pay the amounts you owe us.
6. Cancellation Policy
6.1 All cancellations are subject to the cancellation policy of our company if we have a contract with you to make every arrangement on your behalf. However, all other cancellations are subject to the cancellation policy of the provider of the service you requested when we connected you directly with him under your request.
6.2 How to cancel or end the contract. To cancel or end the contract please contact us as soon as possible by writing us an email at email@example.com and providing your name, booking number and a contact number on which we can reach you. All the cancellations must be made in writing or you may be liable to pay us the full amount of the booking depending on when you cancel. Please note that if you cancel outside our office hours the cancellation policy will apply from the time we have received during office hours your cancellation request and not from the time you sent the cancellation.
6.3. Any cancellations should be made in writing. Cancellations made 31 days prior to the arrival of clients will not be subject to cancellation fees, except those according to the policies of hotels, airlines and other contractors of our company.
Cancellations within 30 days or less prior to arrival will be subject to the following charges:
- Between 30 days and 22 days before departure: 15% of total tour cost
- Between 21 days and 15 days before departure: 25% of total tour cost
- Between 14 days and 8 days before departure: 50 % of total tour cost
- Between 7 days and 48 hours before departure: 75 % of total tour cost
- Less than 48 hours before departure: 90 % of total tour cost
- No-show at the airport on the day of departure: No refund
In case of an event planning our cancellation period may vary. You will be informed about our special event cancellation policy on your confirmation email.
6.4 Once we have completed the services you cannot change your mind or cancel or amend, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind or want to cancel.
6.5 If you are ending the contract or cancelling a service for a reason set out below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided. However you will have to pay immediately all sums at the date on which the contract is ended for the services we have provided and you have received. The relevant three reasons are the following:
(a) we have informed you about an error in the price
of the services you have booked and you do not wish to
(b) there is a risk the services may be significantly
because of events outside our control;
(c) you have a legal right to end the contract because
something we have done wrong.
6.6. If you do not cancel in advance you may also incur a “no- show” fee in addition to any other supplier fees charged.
6.7. How we will refund you: We will refund you the price you paid for the services, by the method you used for payment. We will make any refunds due to you as soon as possible.
7. We may end the contract
7.1 We can end the contract immediately if you do not respect it. We are entitled to end the contract and/or your booking immediately and at any time if for example (non exhaustive list):
(a) you (or any person/people on whose behalf you make a booking for or otherwise use the accommodation) otherwise breach any of these terms, the booking terms or the providers’ terms and conditions; or
you do not make any payment to us when it is due or/and you do not make any payment within 7 days of the time we informed you that your payment is due.
(b) you do not make any payment to us when it is due or/and you do not make any payment within 7 days of the time we informed you that your payment is due.
(c) you do not, within a reasonable time of informing you to, provide us with information that is necessary for us to provide the services you requested
7.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 6.1 you may have to pay us a reasonable sum to compensate us for the costs and time we dedicated to provide the requested services as a result of you breaking the contract.
8. Prices and Payments
8.1 All prices are quoted per selected service and include VAT and all other taxes. Local taxes may be charged on site. The price of the services will be the price set out on the booking confirmation, on our website and in our invoice. The price set out in the invoice is the final price and prevails over any other price(s) quoted or given. All our prices are in Euro and must be paid in Euro.
8.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
8.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we offer may be incorrectly priced. If we accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid for services not received and not perform the services.
8.4 Payment in full is required at the time of the booking unless otherwise agreed.
8.5 Payment method. We accept payment with Visa, American Express, MasterCard, Visa Debit Visa Electron, and Maestro. A surcharge for using credit cards may apply. You can also pay us by making a deposit using our bank account which we will announce you via e-mail.
8.6 What is included in the price. To see what is included and excluded in the price for our services please refer to the booking confirmation.
9. Third Party Links in Our Website
10.1. We do not guarantee that our website will be free from bugs or other viruses. You are responsible for keeping your computer secure, in order to access our website. You should use your own virus protection software.
10.2. By breaching this provision, you may commit a criminal offence and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
11. Limitation of Our Liability
11.1. Our company, our agents and independent contractors, and our and their employees and officers, affiliates, sub-agents or distribution partners, will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website, or use of or reliance on any content displayed on our website. In particular, we will not be liable for (i) loss of profits, sales, business, or revenue, (ii) business interruption, (iii) loss of anticipated savings, (iv) loss of business opportunity, goodwill or reputation, or (v) any indirect or consequential loss or damage.
11.2. We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of the website or the content or the products or services available through the website without prior notice, without any liability to you.
12. Intellectual Property Rights
12.1 This website contains trademarks, copyright/content and processes or other proprietary rights of www.rhodiantours.com and of other parties. No license or right to or in any such trademarks, copyright, services, processes and other proprietary rights of our company and other parties is granted to or conferred upon you.
12.2. No material from the website may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the website on any other internet, intranet, web or other website or computer environment is prohibited.
12.3. The Trademarks and Terms are registered in Greece and are protected under existing legislation (as defined in articles 121-196 of Law 4072/2012, as in force). The trademarks, logos and service marks and trade dress displayed on this website (collectively, the “Trademarks”) are registered Trademarks of www.rhodiantours.com. Any reproduction or use of any of the contents of this Site without the express written consent of www.rhodiantours.com is prohibited.
14. ADR – ODR
For any alternative dispute resolution, you may address to any greek alternative dispute authorities such as General Secretariat of Consumers of the Ministry of Development and Competitiveness (Kannigos Sq., Athens, www.efpolis.gr, tel.:1520, fax:2103843549), Ombudsman of the Consumer (www.synigoroskatanaloti.gr, Alexandras Av. 144, 114 71, Athens, tel.:2106460734, fax:2106460414.), and the Online Dispute Resolution platform of the European Commission: https://ec.europa.eu/consumers/odr.
15. Personal Information
16. Force Majeure
Our company accept no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, and other acts, such as acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
You agree to indemnify and hold our Company and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. Our Company’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
19. Applicable Law
19.1. These General Terms & Conditions are governed by Greek law. Any claims arising out or are connected to these terms and conditions (including non-contractual-disputes) will be governed by and interpreted by the Greek law.
19.2. Any disputes or claims arising under or with connection with this terms it is expressly agreed that shall be subject to the exclusive jurisdiction of the courts of Rhodes.
If you have any questions about these general terms and conditions of use, please contact us at:
Rhodian Tours | DMC
255, Rodos – Lindos Ave.,
MHTE: 1476E 000000 8300
GR +30 2241085332
UK +44 20 33932052